Terms and Conditions

The Saddlery-British Code of Conduct

When buying online you should ensure that you are using a reputable company and that your rights are protected. You should make yourself aware of the Office of Fair Trading regulations which cover buying online, details of which can be found at:

http://www.oft.gov.uk

When you buy your saddle from us we want you to be completely satisfied with your purchase.

In accordance with the Consumer Protection (Distance Selling) Regulations 2000 we make the following promises to you:

Cancellation

If, for any reason, you need to cancel your order you may do so by filling out the contact form within 5 days of placing the order. Please quote the reference number given to you on your order confirmation.

Cancellations will be subject to a 5% processing fee, which is due to bank charges on the card payment and subsequent refund.

Returns

Because your order is individually made to your specifications to fit only your horse it is not possible to return goods to stock. However the purpose of our tailor-made saddles is that both you and your horse are comfortable and so if the specification is slightly out in some way, please let us know and in most cases we will be able to modify your saddle to fit better.

Modifications need to be assessed on an individual basis so if you are worried in any way that the fit is incorrect please tell us by using the contact form and we will give you an estimate for the corrective work.

Under no circumstances should you use an ill-fitting saddle as this could cause permanent damage to your horse. We will not be held responsible for such damage caused to horse, rider or saddle, because of incorrect specification.

Please note that if you have to return your saddle for modification through incorrect specification, carriage to and from our workshop will be payable by you.

Defective Materials

Your goods should be free from defect and fit for the purpose intended.

In the unlikely event that there is a problem with the materials or workmanship of your saddle in any way then please let us know through the contact form and we will issue you with a returns number. Please note that the saddle will be returned to us at your expense, however if upon inspection at our workshop it proves to be faulty then we will replace your saddle free of charge.

Your statutory rights are not affected.

Performance

Delivery will be 4-6 weeks from receipt of orders, excluding UK holidays. If, for any reason, we are not able to deliver within this period then we will contact you to agree the revised delivery date.

Privacy

We will never pass on your details to any third party and any information will be held in accordance with the Data Protection Act 1998.

Security and Credit Card Transactions

When you enter your credit card details you are doing so on a secure server. None of your credit card details are retained on our server.

Export

If you are buying from outside the United Kingdom please contact us prior to your order and we will give you a price for delivery to your door.

Please note that any import duties and taxes will be payable by you on arrival in your country.

Complaints

Because we want to offer you the best service possible, if you are dissatisfied in any way at all then we want to know about it.

Any complaints will be acknowledged within 5 days giving details of the contact within our organisation who is dealing with your problem.

If you wish to raise a complaint you can do so by various means:

Contact Form

Email

By Telephone:
Catherine Jones
Saddlery-British
Telephone +44 (0)1246 298118 within the hours of 9-5 GMT, Monday to Friday.
FAX +44 (0)1246 298118

By Post:
Saddlery-British
The Stables
Snowdon Lane
Troway, Marsh Lane
Nr. Sheffield
Derbyshire S21 5RT
ENGLAND

Please give full details of your problem and include your order reference (if applicable) as well as name, postal address, email and daytime phone number.

Please print a copy of this document or bookmark it for your reference.